General Terms and Conditions 

Blanka Salikova Anglicus4U.com

These Privacy Policy, define the rights and obligations of the client and the instructor, whether they are a natural or legal person:

Blanka Salikova
Company ID: 05533741

Operating Address: Jílová 1583/1, 736 01, Havířov - Podlesi - Czech Republic.

Contact Information:

Tel | +420 725 713 265
E-mail | info@anglicus4u.com
Website | www.anglicus4u.com
(hereinafter referred to as the "instructor").

I.
 Introduction

1.1. These Terms and Conditions are an integral part of the language teaching contract (hereinafter referred to as the "contract") concluded between the client and the instructor, specifying the rights and obligations of both parties.

1.2. The client is an applicant interested in studying English language, who has ordered instruction from the instructor through the instructor's website or via written communication to the instructor's email.

1.3. The instructor is Blanka Salikova - residing at Jílová 1583/1, 736 01, Havírov - Podlesi - Czech Republic.

1.3. The contract between the instructor and the client is concluded by completing and submitting the web form on the instructor's website or by sending an order to the instructor's email address, confirming the order by the instructor, and the client paying the service fee. In the case of repeated language instruction orders, the contract can also be orally concluded and followed by payment from the client.

1.4. These General Terms and Conditions apply to English language teaching services provided by the instructor and are presented on the instructor's website: https://www.anglicus4u.com/ and https://www.anglicus4u.cz/ and related social media platforms as indicated on these web pages.

1.5. The buyer agrees to the use of remote communication means (online) when concluding the contract.

II.
Ordering, Contract Conclusion, and Service Price

2.1. Language instruction orders can be made by completing and submitting the web form on the instructor's website or by sending an order via email to the instructor. By submitting an order, the client confirms familiarity with these General Terms and Conditions and agreement with them.

2.2. The order must include the client's name, address, email, phone contact, number of language instruction lessons ordered, their duration, and the total price for these lessons.

2.3. The price for language instruction is indicated on the instructor's website, which the client will pay according to the provisions of Article III. Payment Method of these Terms and Conditions.

2.4. The instructor reserves the right to change service prices, with price changes being published on the instructor's website. Prices applicable at the time of contract conclusion remain unchanged for the duration of the contract.

2.5. The instructor is not a VAT payer.

III.
Payment Method

3.1. The client makes payment for ordered services based on a pro forma invoice, sent to the client's email in PDF format, to the instructor's bank account. The pro forma invoice is due within 7 days of issuance and must be paid within this period, always prior to the commencement of instruction, otherwise instruction cannot start (unless otherwise specified by the instructor). Upon receiving payment, the instructor is obliged to issue an invoice to the client.

3.2. The date of payment of the pro forma invoice shall be considered the date when the payment is credited to the instructor's account.

3.3. Payment, unless otherwise specified in writing by the instructor, is possible only as a one-time payment.

3.4. Payment, unless otherwise specified in writing by the instructor, is possible only through non-cash methods.

3.5. If the pro forma invoice is not paid within 14 days from the due date, the order is automatically canceled, and the contract is not concluded.

IV.
Execution of the Order

4.1. Instruction is provided both in person and through online programs such as WhatsApp, Skype, Microsoft Teams, etc. To properly provide online instruction, the client must have one of these programs installed on their computer, have a webcam, microphone, headphones, and an internet connection speed suitable for maintaining a stable instruction environment.

4.2. Instruction is provided at times mutually agreed upon between the instructor and the client via email, SMS, or phone. The instructor provides language instruction to the client as agreed upon in the contract.

4.3. Lessons take place at the agreed-upon time. If the client does not attend the lesson within 15 minutes of the agreed start time without a proper excuse via SMS or email, the lesson is forfeited and considered as provided in full.

4.4. The duration of each lesson is either 60 or 90 minutes, as ordered.

4.5. Each contract is valid for a maximum of 6 months from the payment date. All ordered lessons must be completed within 6 months from the payment date, otherwise the lessons expire without any entitlement to compensation.

4.6. In the event that the client decides to discontinue English language instruction, the paid amount is non-refundable. The right to withdraw from the contract within the 14-day period from the day following the contract conclusion, in accordance with § 1829 para. 1 of Act No. 89/2012 Coll., the Civil Code, in its current legal form, remains unaffected.

4.7. In the event that the instructor is unable to provide a lesson due to serious reasons, the instructor will promptly inform the client and arrange an alternative lesson time.

V.
Complaints

5.1. In the case of submitting a complaint, the client is obliged to deliver the complaint to the instructor in writing via the specified email address. The instructor will acknowledge the receipt of the complaint within 2 working days after receiving the message. The client specifies the deficiencies found in the services provided by the instructor in the complaint.

5.2. The instructor is entitled to examine the reasons for the complaint. The instructor will communicate their position on the complaint to the client within 14 working days from the date of confirming the receipt of the complaint.

5.3. Complaints cannot be made or accepted for reasons such as loss of motivation for language instruction, changes in time availability, insufficient technical equipment, or internet speed.

VI.
Withdrawal from the Contract by the Client

6.1. In accordance with § 1829 para. 1 of the Civil Code, the client has the right to withdraw from the contract within 14 days from the conclusion of the contract. If the order was made electronically via the instructor's website or email, this period begins the day after the contract is concluded, without the need to provide reasons.

6.2. Withdrawal from the contract must be sent to the instructor in writing or via email to info@anglicus4u.com, including the client's name, address, order date, withdrawal date, and the number of the paid pro forma invoice. The client must sign the withdrawal statement, declaring their withdrawal from the contract. The client should also provide the bank account number to which the refund should be made.

6.3. The client will be refunded the paid amount, or its proportionate part, no later than 14 days from the receipt of the withdrawal.

6.4. If the client has already begun to receive services before the 14-day withdrawal period expires, the instructor is obliged to refund only a proportionate part of the paid price after deducting the cost of the already provided services.

6.5. If the client has already received the entire service as per the concluded contract before the 14-day withdrawal period expires, there is no entitlement to a refund.

VII.
Withdrawal from the Contract by the Instructor

7.1. The instructor cooperates contractually with language schools. If the client is a student of a language school where the instructor teaches as a lecturer, the instructor is entitled to withdraw from the contract with the client the day following the delivery of the notice of withdrawal sent electronically to the client.

7.2. In the case of significant disagreements between the client and the instructor, the instructor is also entitled to withdraw from the contract within the same period as stated in the previous section 7.1.

7.3. A proportionate part of the price for unused instruction lessons will be refunded to the client's bank account from which the client paid the pro forma invoice.

VIII.
Final Provisions

8.1. The wording of these General Terms and Conditions is binding.

8.2. Unless these General Terms and Conditions state otherwise, legal relations between the contracting parties are governed by the relevant provisions of the Civil Code in the current legal form.

8.3. These General Terms and Conditions come into effect on 27th August 2023. The seller reserves the right to update these General Terms and Conditions.